FAQ

How can I place an order?

Simply browse our collections, select your preferred item and size, add it to your bag, and proceed to checkout.

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How do I know which size is right for me?

Please refer to our Size Guide available on each product page.

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Do you offer exchanges?

Yes. We offer exchanges according to our Returns & Exchanges Policy.

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How long does delivery take?

Delivery usually takes between 1–5 business days depending on your location.

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Can I change or cancel my order?

If your order has not been processed yet, please contact us as soon as possible and we’ll do our best to assist you.

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What payment methods do you accept?

Available payment methods will be displayed during checkout.

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How can I contact SILA?

You can reach us through our Contact Us page, email, or WhatsApp.

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Will I receive exactly what I see in the photos?

We do our best to ensure that product photos accurately represent the item. However, slight variations in color may occur due to screen settings and lighting.